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Your contract will be with Holidays2 Limited.
The air holidays shown are ATOL Protected by the Civil Aviation Authority.
Our ATOL number is 6423. Protection extends primarily to customers
who book and pay in the United Kingdom. Click here and
then on the ATOL logo if you want to know more.
These Booking Conditions, together
with the General Information contained on our website, form the basis
of the contract of between the customer and Holidays2 Limited.
1. When you
make a booking
To make a booking Holidays2
Limited requires notice from you of your initial booking
request. Once the booking has been confirmed we will require a deposit
and completed booking form in order for us to forward a confirmation
invoice.
2. Payments and Deposits
Please pay a minimum deposit of £150.00
per person (or higher amount as agreed) together with holiday insurance
premiums if required for all bookings taken more than 60 days before
departure. The balance of the cost of your booking arrangements must
be paid at least 60 days before departure. If it is not paid in time
your booking and contract with us will be cancelled and we will retain
deposits made for the booking. If your departure date is within 60 days
you must pay the full cost at the time of booking.
Please note that in line with other tour operators, we make a charge of 2.25% for balance of payments made by credit card, not on deposits, this being the charge levied on us by the card companies.
3. Price Guarantee
As soon as you have paid your deposit Holidays2
Limited guarantee that the price of the holiday
will not be subject to surcharge and once a contract exists between
us the cost of your holiday arrangements will not be increased unless
you change your booking.
We reserve the right to change our prices at any time before you book.
If we do you will be told of the revised price applicable to your booking
before you commit yourself.
4. If we change or cancel your travel arrangements
It is unlikely that we will have to cancel, or
make any amendments to, your holiday. However, we do plan your holiday
arrangements several months in advance and on occasion it may become
necessary that changes need to be made, or we need to cancel your arrangements,
and we reserve the right to do so at any time. Most of these changes
will be minor, and we do not pay compensation for minor changes, but
whenever possible we will advise you. Itineraries and routings can be
affected by road closures, bad weather etc. Cruise companies may make
alterations to itineraries at anytime over which we have no control.
Sometimes some tours require a minimum number of passengers to operate.
Any flight timings and carriers on our websites are subject to change
as a result of airline procedures and these details are given for guidance
only. Final details will be shown on your tickets. Examples of minor
changes can include changes to aircraft type, alteration to aircraft
timings by less than 12 hours, closing of hotel facilities for improvement
if alternative facilities are available nearby.
If a MAJOR CHANGE to your holiday occurs or becomes
necessary, we will inform you as soon as possible if there is time before
departure. When a MAJOR CHANGE occurs (such as a change of resort, hotel
or a change of flight time of more than 12 hours) or we have to cancel
your arrangements, you will have the choice of either accepting the change
of arrangements, taking our offered alternative package if we are able
to provide one, or cancelling your holiday and receiving a full refund.
We will also pay appropriate compensation for
MAJOR CHANGES or cancellation of travel arrangements unless the change
to or cancellation of your arrangements occurs by reason of unusual and
unforeseeable circumstances beyond our control or that of our suppliers,
the consequences of which could not have been avoided even if all due
care had been exercised such as war, a state of war, riot, fire, civil
strife, industrial action, terrorist activity, natural or nuclear disaster,
adverse weather conditions or other conditions amounting to force
majeure. In these circumstances we will also not pay any
resulting expenses or additional costs. We have no control over cruise
lines changing itineraries due to operational reasons, which may happen
at any time. If we cancel your booking or make a MAJOR CHANGE for reasons
other than force majeure or low bookings we will pay you
compensation as follows: - more than 56 days – NIL; 29-55 days
- £20; 15-28 days - £35; 0-14 days - £50.
5. Changes by you to your
booking
You may wish to change your travel arrangements
after we have issued our confirmation invoice, we will make every effort
to help you do this, subject to availability and the product type you
have chosen and their cancellation/amendment charges. Changing any details
regarding your flight reservation may mean that we have to cancel your
original flight and purchase a new one and in these circumstances you
may be required to pay the full flight cost again. We will charge you
an administration charge of £25.00 per booking plus any further
costs involved in making the alterations. NB: Once Airline Tickets have
been issued, usually 28 days prior to departure, changes are not permitted.
Changes after airline tickets are issued will normally result in a 100%
cancellation charge.
6. If you have to cancel
Cancellations must be notified in writing and
will take effect from the day we receive written confirmation from you.
Generally cancellation charges are as follows
- 60 days or more before date of departure:
loss of deposit
- 29-60 days: 30%
- 16-28 days: 50%
- 8-15 days: 75%
- 7 days - day of departure or later: 100%.
Occasionally suppliers may impose more stringent
cancellation policies due to limited availability. You will be advised
of any specific cancellation charges at the time of booking.
7. The Company's Liability to you
We accept responsibility for matters which arise
as a result of our negligent acts and/or breach of our contractual duty
to exercise care in making arrangements for you, including any acts or
omissions by our employees or agents. We also accept liability for any
negligent act or omission of our agents or suppliers who may operate
certain elements of your holiday arrangements, including any claim involving
death, personal injury or illness.
In respect of carriage by air, sea and rail
the company limits its liability to the extent of the relevant international
convention. Copies of these can be obtained from The Stationery Office.
You are subjected to the terms and conditions of the carriers concerned
some of which exclude or limit liability in respect of death, injury,
delay and loss or damage to baggage.
If you or any member of your party suffer illness,
personal injury or death whilst overseas arising out of any activity
which does not form part of the inclusive holiday arrangements or excursion
arranged through us, we shall, at our discretion offer advice, guidance
and assistance to help you in resolving any claim you may have against
a third party. Where legal action is contemplated our written consent
must be obtained prior to commencement of proceedings and this will be
subject to your undertaking to assign any costs recovered or any benefits
received under a relevant insurance policy to Holidays2 Limited. Our
assistance in respect of the above on behalf of you and your party shall
not exceed £5000 in total.
8. Claims and Complaints
If you have a complaint whilst on holiday you
must tell the relevant supplier (e.g. hotel) or our agent immediately.
If your complaint cannot be resolved on the spot then you must contact Holidays2
Limited by telephone, email or fax in order to give us the
opportunity to find a reasonable solution. Most problems can be solved
while on holiday but if after you return home you are still not satisfied
you must write to our Customer Relations Department within 28 days of
your return.
9. Web-Site
We strive to make the information and descriptions
on our web pages as accurate and as up-to-date as possible. However,
it is possible that an advertised facility may be withdrawn or changed,
due to weather conditions, lack of demand or for maintenance, renovations
etc.... We will make all reasonable efforts to inform you of any changes
at any stage in your booking prior to travel.
10. Passport/Visas and Responsibilities
You must ensure that you and your party have
valid passports, visas and compulsory health requirements for the journey.
Please contact your local doctor who can provide immunisation requirements.
It is your responsibility to comply with the information provided and
we are not liable for any costs which may arise due to failure to meet
these requirements.
You are also responsible for the behaviour of
yourself and members of your party. Pilots and hoteliers do have legal
powers to remove unruly holidaymakers from aircraft or hotels. This can
happen if such a person thinks you are likely to disturb or harm other
passengers or guests. In this case your contract with us will end immediately
and we will no longer be responsible for you. In this instance no refund
for lost nights accommodation or any costs incurred by you will be made
and the cost of any other accommodation or travel expenses will be absolutely
your responsibility. Furthermore, we cannot be held responsible for the
behaviour or actions of other individuals or guests who have no connection
with your holiday arrangements or ourselves.
11. Insurance
The customer must in all cases be adequately
insured and take out travel insurance through the company or other approved
insurance supplier. While on holiday you may decide to take part in hazardous
sports such as white-water rafting, hot-air ballooning etc. In these
circumstances you should check whether these activities are covered under
your insurance policy. Many organisers of this type of activity will
require you to sign a waiver of the risks involved.
12. Data Protection and
Privacy
What do we do with your personal information?
When you purchase travel arrangements via our
website or give us any personal data, we may need to collect information
about you to process your holiday arrangements. Unless we have your express
consent we will only divulge personal data to third parties if this is
required for the purpose of completing your transaction with us and when
we are legally required to do so.
By becoming a subscriber you consent to receive
from us by e-mail our e-newsletter and details of other special offers
which we may think may be of interest to you. Holidays2
Limited retains and uses your personal information to provide
you with a personalised service and to provide you with details of offers,
which may be of interest to you. For on-going training reasons we record
most of the calls you make to us. For any of the above purposes we may
send your information internationally including to countries outside
the European Economic Area. Some of these jurisdictions offer differing
levels of protection of personal information, not all of which may be
as strong as the UK. By disclosing your personal information to us using
this website or over the telephone, you consent to the collection, storage
and processing of your personal information by Holidays2
Limited in the manner set out in this Privacy Policy. If you
have any questions or concerns about the information we hold about you,
please contact us.
13. Despatch
We aim to send out your travel documents to
you at least 10 days before departure, unless you make a late booking.
Tickets cannot be sent out unless final payment has been received and
cleared. To ensure safe receipt of documents we use Royal Mail 'Special
Delivery'. We cannot accept responsibility for items lost in the post
and as such additional charges may be applied for any documents that
are reissued e.g. airline tickets.
14. Special Requests
At the time of booking please specify any special
requests. These for example could include special meals, adjacent rooms,
non-smoking/smoking rooms etc. These requests will be dependant on our
suppliers and while every endeavour will be made to meet your requests, Holidays2
Limited cannot be held responsible if these cannot be provided.
15. Jurisdiction
This contract is made on the terms of these
booking conditions which are governed by English Law under the jurisdiction
of English Courts at all times unless the consumer chooses the jurisdiction
of their domicile in Scotland or Northern Ireland.
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